The Barracuda Reputation Block List, or BRBL, is sold to companies, large and small, as just another level of spam protection. What it really does is destroy business that depends on contact from its clients.
Find this spam protection service at barracudacentral.org.
What they do is try to list anyone anywhere that has sent spam. This includes servers, clients, and users of servers and any service provider to connect to the Internet. It does not matter that it may be a big service like Virgin, Comcast, or AT&T if someone spasm from their homes using DSL or Cable modems to a service that IP will be banned. The problem is these services have huge amounts of IP numbers and on any given day you may be dealt a static IP that has been used by spammers. You can no longer communicate with companies using the Barracuda Reputation Block List because you are blocked. No more business!
You may wonder how the companies that use the BRBL can exist much longer under those conditions but it gets worse. Thousands of company’s host on shared servers. Those servers have accounts that you do not know about. They might be, or had been, used for spam or even had an account that was hacked and spam emanated for a couple days. Well, your whole service is again blocked. No more business for you guys!
Does Barracuda allow you to restate your IP or shared server to OK status? Well sort of. You have to give all your personal details and then give them the IP or server to reinstate, but how can you do that? There are other accounts on the server that are not yours or your IP from your service provider changes each time the modem is turned on and off so how can you ask for reinstatement? You have no control over other domains on your shared servers and once you reinstate your IP and it changes you are back in the same boat. No more business for you.
Wait it gets worse! They suggest if you are on shared servers you can clear your reputation by joining a paid service at emailreg.org to register your domains. You also have to have IP numbers of anyone who sends email from your companies, not just impossible but with people working in various locations you can never know what IP they might send email from laptops or phones. This makes it totally useless. No more business for you.
I found this all out today trying to contact my ticketing provider to allow another login. Sending an email from my laptop while traveling in Spain it was bounced. The account was from a standard Orange account with a static IP.
I went to the barracuda central site and found I had to validate the IP, which I would never use again, to get the IP reinstated. Orange provides service to several million homes and offices in Spain and this is insane. I rebooted the router several times to get an IP and it went through. I then sent them another message on another email account I had in the USA from one of my shared servers, one in which the site I sent it from does business with the recipient and it bounced because the server had been put on their list!
So I went through all the motions for several hours, registering at the insidious emailreg.org and finding out you have to pay monthly for the right to get your email through their systems, to the part on BRBL where I was really not able to ask for this temporary IP to be cleared because it would take days and I would be home an on another IP. What kind of circus are these guys operating?
If you own a company I suggest you never go near the BRBL for spam protection. Better you install BoxTrapper and work with that. What do you think?